Summary of the case study that identifies the key problems

Souza, M. & McCarty, B. (2007). From bottom to top: How one provider retooled its collections [Electronic version]. Healthcare Financial Management, 61(9), 67-73.
Include the following:

Complete a summary of the case study that identifies the key problems and issues, provides background information, relevant facts, the solution employed, and the results achieved.
Identify and explain the accounting practices California Sutter Health used in defining and solving its collection problems.
Develop an alternative solution based on your own research using three to five academic sources from journals, professional organizations, and websites.
State your informed opinion of the approach used by California Sutter Health, and provide support using concepts from your research and personal experience.